Refund & Returns Policy

Last Updated: 11 August 2025

Thank you for shopping at Bangla Vault (accessible via banglavault.shop).

Due to the nature of our business—selling non-tangible, irrevocable digital goods—all sales are final. Unlike physical goods, digital assets are deemed “used” the moment they are downloaded or accessed. By making a purchase on our Site, you acknowledge and agree that your purchase is non-refundable and non-exchangeable, except as expressly stated below.

1. General Policy: All Sales Are Final

Because our products are digital files delivered instantly via the internet, we generally do not offer refunds, returns, or exchanges. We encourage all customers to:

• Carefully read the product description, features, and compatibility requirements before purchasing.
• Review any available screenshots, demos, or sample files provided on the product page.
• Contact our support team if you have questions about a product’s suitability for your specific needs.

2. Exceptions to the No-Refund Policy

We value our customers’ satisfaction and understand that exceptional circumstances can occur. We will consider refund requests on a case-by-case basis in the following limited situations:

A. Duplicate Purchases

If you accidentally purchase the exact same product twice in two separate transactions, we will happily refund the duplicate purchase. Please contact us within 48 hours of the transaction with both order numbers.

B. Major Technical Defects

While all our products are tested for quality, if you encounter a verified technical error (such as a corrupted file or broken link) that prevents you from using the product:

• You must first contact our support team to allow us to fix the issue or provide a replacement file.
• If we are unable to resolve the technical defect within 3-5 business days, a full refund will be issued.
• Note: Technical issues caused by your own software, hardware, or internet connection do not qualify for a refund.

C. Product Misrepresentation

A refund may be issued if the product you received is fundamentally different from what was described on the product page. “Misrepresentation” means a missing feature that was explicitly promised or a file format that was incorrectly listed.

• Subjective opinions (e.g., “I don’t like the design style” or “The quality isn’t what I expected”) do not constitute misrepresentation.

3. Situations Where Refunds Are NOT Granted

We will not issue refunds for the following reasons:

• Change of Mind: You no longer want the product or decided you don’t need it.
• Incompatibility: You do not have the correct software to open or edit the files (e.g., buying a Photoshop template when you only have Canva). Software requirements are clearly listed on every product page.
• Accidental Purchase: You “bought it by mistake” but our system shows the file has already been downloaded.
• Lack of Skill: You find the product too difficult to use or lack the technical skills required to customize the template/asset.
• Unauthorized Use: If we detect that the digital assets have been shared, resold, or used in violation of our Licensing Terms.

4. EU Right of Withdrawal (For European Customers)

If you are a consumer located in the European Union, you normally have a 14-day right of withdrawal for online purchases. However, for the supply of digital content:

• By clicking “Purchase” and starting the download/stream, you expressly consent to immediate performance of the contract and acknowledge that you lose your right of withdrawal once the digital delivery has begun.

5. How to Request a Refund

If you believe your situation falls under our exceptions (Section 2), please follow these steps:

1. Email us at: [Insert Your Email Address]
2. Subject Line: Refund Request – Order #[Your Order Number]
3. Include Evidence: Provide a clear description of the issue and, if applicable, screenshots of the technical defect or duplicate receipt.

All refund requests must be submitted within 7 days of the original purchase date. Requests made after this period will not be considered.

6. Processing Refunds

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment (bKash, Nagad, Credit Card, etc.) within 28 business days. Please note that some payment processors may take additional time to reflect the transaction on your statement.